A guest did not receive their invitation, or I made a mistake

Check the address, resend or re-invite from the list of sends, and cancel what was sent by mistake.

  1. Open Ventes › Suivi des invitations (Sales › Invitation tracking), then Gérer les envois (Manage sends): you find each invitation with its status (pending, confirmed, expired, cancelled).
  2. Check the email address entered. A typo is the most common cause: in that case, use Réinviter (Re-invite) on the line, correct the address and send again.
  3. Invitation validée (confirmed, tickets issued): click Voir commande (View order), then Renvoyer email (Resend email) on the order page.
  4. Link en attente (pending): Renvoyer (Resend) sends the email again, Copier lien (Copy link) lets you send it yourself (WhatsApp, SMS). Link expiré (expired): Réactiver (Reactivate) reopens it for the chosen duration and resends the email.
  5. Nothing arrives by email? Invite the person with the quick send using the WhatsApp or Lien (Link) channel: you pass on the link to their tickets yourself.

Special cases

How do I cancel an invitation sent by mistake?
If it is still pending or expired: click the cross on the line (or tick several lines and choose Annuler, Cancel). If the tickets have already been issued: open the order (Voir commande, View order) then Plus › Rembourser la commande (More › Refund the order); for a free invitation, this simply cancels the order and its tickets.
I sent the same invitation twice.
Cancel the extra order as above. To avoid duplicates, Bizouk warns you before sending to someone who has already been invited to this event.
The guest says they received nothing although the email was sent.
Ask them to check their spam folder and the Promotions tab. If they have a Bizouk account with this address, their tickets are also in their « Mes billets » (My tickets) area.
Can an address be refused?
Yes: if the address does not exist or has already been rejected by the mail system, the email cannot be delivered to it. Then use WhatsApp or a link, or ask for another address.
Who can resend or cancel?
The event's administrator and editors. A reseller only sees the sends they made.

Did this article help you?

Updated on 2 November 2026

See also

Send and track invitationsGive away places by email, WhatsApp or link from Ventes › Envoyer des invitations (Sales › Send invitations), then see who accepted them and who came. Find, edit or cancel an orderIn Ventes › Commandes (Sales › Orders), search by number, holder's name, ticket or price, then resend the tickets, change the price or refund. Scan tickets at the entranceCreate a scan link per door or per team: it opens on any phone, and you follow entries live.

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