Get a proof of payment or an invoice

The confirmation email and your order details are proof of your purchase. For an invoice in your name, write to support.

For a ticket order on the website, there is no « invoice » button in your account for now. You still have several proofs.

  1. The confirmation email received after payment: it shows the order reference, the event and the amount paid.
  2. The order details: open Mes commandes (My orders), then Voir le détail de ma commande (View my order details) (amounts, fees, payments).
  3. For an invoice in your name or in a company's name, write to us from the help center form with the order reference and the details to include.

Special cases

I paid at the bar or at the till on site.
Your proof is the till receipt. At the bottom of its online version, the « Besoin d'une facture ? Demandez-la ici » (Need an invoice? Request it here) link lets you request an invoice for this purchase.
My orders Contact support

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Updated on 2 November 2026

See also

I didn't receive my ticketsYour tickets are sent by email right after payment and always remain available in « Mes commandes » (My orders), in your Bizouk account. Why are there service fees?Service fees pay for secure payment, sending the tickets and entry checks. They are shown before you pay. Cashless: top up and get my balance backCheck and top up your cashless account online. The remaining balance is refunded by bank transfer, when the organizer has opened refunds.

Still stuck?

Write to us: we reply within one business day.

Contact support