Changing the IBAN for your payouts
New bank details are checked before the next payout: on an already approved account, your payouts are paused during the check.
- Open Compte de facturation (Billing account), click Demander une modification (Request a change) and choose Compte bancaire (RIB) (Bank account). Before you confirm, the page shows the amount that would be paused.
- Enter the new IBAN and attach the matching bank details document, in the organisation's name.
- If your account was already approved, payouts for all your events are paused and the file goes back through verification: the page shows « Nous vérifions votre changement » (We are checking your change).
- As soon as the new bank details are approved, payouts resume, to the new IBAN, with nothing else for you to do.
Special cases
My file is not approved yet.
You can change it freely: nothing is paused, the new IBAN will be checked with the rest of the file.
How long does the pause last?
Until the new bank details are approved; the page states 1 to 2 working days.
A transfer was sent to my old account.
A transfer that has already been sent cannot be redirected. If the bank rejects it (closed account), it comes back to us and appears as « renvoyé par la banque » (returned by the bank) in Virements reçus (Transfers received). Write to us, mentioning the event.
The legal representative or the organisation's name is changing.
Different legal representative: their ID document is requested and payouts are paused until the check. Typo in the name or the SIRET: our team corrects it without blocking your payouts. Different organisation (new company, other association): create a new organisation with its own file.
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Updated on 2 November 2026