My order is on another account

You ordered with another email address or you have two accounts? The Bizouk assistant can find your order and bring it back to your account.

An order is stored in the account with the email address entered at purchase. If you used another address (or made a typo), it doesn't appear in your usual account.

  1. First try logging in with the other address: your order is in Mes commandes (My orders) of that account.
  2. Otherwise, log in to your usual account and open the Bizouk assistant (bubble at the bottom of the screen). Tell it your order is on another account.
  3. To check that it's really you, it sends you a code by SMS (to the number of the order's account) or by email (to the address used for the purchase).
  4. Once verified, it can attach the order to your current account and send your tickets again.

Special cases

I was sent a « récupérer ma commande » (recover my order) link.
This link, given by the assistant, is valid for 1 hour. It asks for the password of the account that placed the order, then the email address to bring it to; your tickets are then sent there again.
I have access neither to the order's address nor to its phone.
Write to us from the help center form with the order reference, the event and the purchase date. To protect buyers, we never move an order without proof that you are really its buyer.
My orders Contact support

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Updated on 2 November 2026

See also

I didn't receive my ticketsYour tickets are sent by email right after payment and always remain available in « Mes commandes » (My orders), in your Bizouk account. I can't log in or I don't receive the codeForgotten password, account never activated or login code not found: here is how to get back into your account. Change my email or password (or I forgot it)Forgot your password: request a code from the login page. Your email and password can be changed in your account.

Still stuck?

Write to us: we reply within one business day.

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