I was charged but I don't have a ticket

Most often the order arrives a few minutes later, or it's only a bank authorization. Here is how to check.

  1. Wait a few minutes: after your bank confirms, the order can take a little time to be created. On the payment page, don't reload and don't go back.
  2. Open Mes commandes (My orders) (with the email address used for the purchase) and check your spam folder.
  3. Check your statement: an « authorization » or « pending » line after a declined payment is not a charge, it disappears on its own after a few days.
  4. Still nothing? Write to us from the help center form with the date, time, amount, event and the last 4 digits of your card.

Special cases

My order is « en attente de validation » (pending confirmation).
Sometimes a payment is checked before the order is confirmed. You have nothing to do: your tickets arrive as soon as it's done.
What if the money was taken without an order?
With this information, we find the payment and tell you what to do next: either your order, or the refund.
My orders Contact support

Did this article help you?

Updated on 2 November 2026

See also

I didn't receive my ticketsYour tickets are sent by email right after payment and always remain available in « Mes commandes » (My orders), in your Bizouk account. I was charged twiceAn extra payment on the same order is automatically refunded to your card. Two separate orders are handled by support. My payment was declinedA decline almost always comes from the bank: here are the most common causes and how to get your payment through. My order is on another accountYou ordered with another email address or you have two accounts? The Bizouk assistant can find your order and bring it back to your account.

Still stuck?

Write to us: we reply within one business day.

Contact support