Send a message to my attendees (WhatsApp, SMS, email)

Practical information, change of venue, postponement: notify your buyers by WhatsApp, SMS or email, and answer their questions.

  1. In your event, open Marketing › Campagnes WhatsApp et SMS (Marketing › WhatsApp and SMS campaigns) and create a campaign.
  2. Choose the type of message and the channels (WhatsApp, SMS, email), then write the message.
  3. Choose the recipients: the event's buyers, or those of certain prices.
  4. Send yourself a test, check the summary with the cost, then send now or schedule the send.
  5. Find what was sent in Messages › SMS et WhatsApp envoyés (Messages › Sent SMS and WhatsApp).

Special cases

How much does a message cost?
WhatsApp and SMS: €0.15 including VAT per message sent, deducted from your payout. The total is shown before sending.
Why can't I write to my customer list by WhatsApp or SMS?
WhatsApp and SMS only go to people who have a ticket for this event, as long as it ended no more than 48 hours ago. To write to your lists, your segments or customers of a previous edition, choose email.
A customer asked me a question, where do I answer?
In Messages › Conversations of the event, or in Messagerie (Messaging) for all your events. The customer receives your reply by email, and by WhatsApp when possible.
Messaging

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Updated on 2 November 2026

See also

Send an email campaign for my eventThree questions (what, to whom, when): your first 5,000 customers are free, one campaign per week per event. Postponing your event to another dateChange the date of the existing session, never create a new event, then notify buyers: their tickets remain valid. Team: who sees what?Each role gives specific rights: money is reserved for the event administrator, the billing account for the organisation's administrators.

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