Reading your sales statement

The statement details your sales on Bizouk, refunds, the commission and the services deducted, then the amount to be paid to you.

The sales statement (reddition de comptes) is drawn up for each event and recalculated if a sale, a refund or a service is recorded afterwards.

  1. Open the event then Comptabilité › Relevés de ventes (reddition) (Accounting › Sales statements), or Compte de facturation (Billing account) › Voir tous les versements et relevés (See all payouts and statements) › Relevés PDF (PDF statements) tab.
  2. Bilan des ventes avec paiement via la plateforme Bizouk (Sales paid through the Bizouk platform): one line per ticket type (quantity, unit price, VAT, total). Refunds appear as negative « REMBOURSEMENT » (REFUND) lines; a partial refund on an order that was kept appears on the « Remboursements clients (commandes maintenues) » (Customer refunds, orders kept) line.
  3. Frais de services et commissions Bizouk (Bizouk service fees and commissions): the « Commissions sur ventes » (Commissions on sales) line and the services you ordered, deducted at source (emailing, WhatsApp or SMS campaign, featured placement, Google Ads campaign, payment terminal rental, resending confirmations…), each with its details.
  4. Montant à reverser (Amount to pay out): what you receive for this event. Transfers already made are in Comptabilité › Versements reçus (Accounting › Payouts received).
  5. Bilan des ventes hors plateforme (Sales outside the platform) and Bar / Cashless — encaissé en externe (Bar / Cashless, collected externally): what you collected yourself (cash at the box office, other ticketing platforms, balance paid on site…). These amounts are listed for information and are not paid out.

Special cases

Why does a line end with « ACCOMPTE » (DEPOSIT)?
The order was only partly paid online. Only the money collected by Bizouk counts in the amount to pay out; the rest paid on site is already with you.
Where can I see the commission per ticket type?
In the Récapitulatif détaillé des commissions (Detailed commission summary): unit price, unit commission, quantity, total and average rate. The Récapitulatif par canal de vente (Summary by sales channel) gives the share of each channel.
My statement changed afterwards.
It is recalculated when a sale, a refund or a service is recorded after it was created. The amount to pay out takes into account what has already been paid.
Billing account

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Updated on 2 November 2026

See also

When do you receive the money from your sales?After the event has ended, once your file is in order: the sales statement is drawn up and the transfer is sent to your bank account. Why is my payout on hold?A payout waits for the end of the event, an approved file, or the end of a check; the reason is shown on the payout page. Record a payment received in cash, by bank transfer or on my terminalOn the page of an order with an amount still due, record what the customer paid you directly, in full or in part. Service fees: paid by the buyer or by the organizer?For each price, you choose whether the fees are added to the price paid by the buyer or included and deducted from what you receive.

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