My customers: who sees what and how to write to them

Clients › Clients (Customers › Customers) lists the buyers of your events, with their purchases and their profile, but never their email or phone number.

  1. Open Clients › Clients (Customers › Customers): you see the people who bought for the events where you are administrator or editor.
  2. Choose an event in Vos évènements (Your events), or keep Tous mes évènements (All my events), then filter (first or last name, recent purchases, number of orders).
  3. Each customer has a profile: Fidèle (Loyal: at least 2 of your events), Nouveau (New: first purchase less than 60 days ago), Occasionnel (Occasional), À relancer (To follow up: no purchase for more than a year).
  4. Click on a customer to open their page: their orders for your events, what they spent, their purchase dates.
  5. To write to them, click Écrire à ces clients (Write to these customers): you go through the event's emailing, the message is sent from Bizouk and the customer can unsubscribe.

Special cases

Why do I never see my customers' email or phone number?
It is a platform rule: contact details stay on the customer's Bizouk account. No organizer sees them, neither on screen nor in an export, even partially. The only exception: answers to a form you have set up for an event (order questions, for example).
What does the export contain?
First name, last name, city, postcode, events, orders, amount spent, first and last purchase, profile. No email or phone number.
A customer unsubscribed from my emails.
The unsubscription applies to your organization: they no longer receive your campaigns, even if they keep buying. Their tickets and order confirmations keep arriving.
My colleague cannot see the list.
It is reserved for an event's administrator and editors. A director, a scanner or a reseller has access to scanning and sales, not to the list of buyers.
What about segments or the overview?
Clients › Vue d'ensemble (Customers › Overview) and Clients › Segments (Customers › Segments) cover the whole organization: they are reserved for the organization's administrators.
My customers Loyalty

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Updated on 2 November 2026

See also

Team: who sees what?Each role gives specific rights: money is reserved for the event administrator, the billing account for the organisation's administrators. Send an email campaign for my eventThree questions (what, to whom, when): your first 5,000 customers are free, one campaign per week per event. Create a membership programme for my customersCreate membership levels with a discount and benefits, sold on their own or with tickets, valid for all your events. Follow my sales liveThe event dashboard shows your revenue, your tickets, the forecast and the visitors, updated every 30 seconds.

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