« L'organisation n'est pas accessible » (The organization is not accessible) or my event does not appear

You are almost always logged in with a different Bizouk account from the one that manages the organization or that created the event.

Many organizers have two Bizouk accounts, with two email addresses. If the organization or the event was created with one and you are logged in with the other, the page does not open or your list of events is empty.

  1. On the billing account page, if another account manages the organization, Bizouk tells you and shows its masked address.
  2. Option 1 — Switch account: if you have access to that address, log out and log back in with it, you go straight back to the right page. Forgot your password? A link is offered on the page.
  3. Option 2 — Use the current account: you also manage that address? Request the code: it is sent to the administrator's address. Enter it (valid for 10 minutes): your current account becomes an administrator of the organization, without losing anything.
  4. Event not found: open the Bizouk assistant and tell it that your event does not appear. It asks you for the address used to create it, sends a code there, and links its events to your account when you give it the code.

Special cases

Why a code, and not a simple link?
To prove that you control both accounts. Nobody can take over someone else's organization or events without the code received at the other address.
Does anything change if I link my event through the assistant?
Only your roles on the events are copied. The password, the email, the organization and the billing account do not change. The other address is notified afterwards.
The assistant refuses to link my accounts?
It only does so if the first name and last name of both accounts match. Otherwise, it forwards your request to our team.
I no longer have access to the other address?
Write to support from your account: we will help you recover access.
My organizations My events

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Updated on 2 November 2026

See also

Organization, billing account, event: what is the difference?The organization groups your events, the billing account holds your legal information and bank details: once for the whole organization. What the Bizouk assistant can do for youIn the back office and on WhatsApp, the assistant checks your sales and can create or edit your dates, prices and scan links when you ask it to. Complete your billing account to receive your salesOrganisation type, legal representative, IBAN and documents: the page guides you step by step. The file is never required to create an event. Team: who sees what?Each role gives specific rights: money is reserved for the event administrator, the billing account for the organisation's administrators.

Still stuck?

Write to us: we reply within one business day. The back-office assistant also answers right away.

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