My ticket is refused at the entrance
The scan says why: ticket already used, amount left to pay, wrong date or entrance, ticket cancelled. Here is what to do in each case.
Special cases
Billet déjà validé (Ticket already validated)
This ticket has already been used at the entrance: a QR code only works once. Often, a screenshot was shared or the ticket was bought from a private individual. Show your order in Mes commandes (My orders) to the team, then write to support with your order number.
Billet en attente de règlement (Ticket awaiting payment)
An amount is left to pay (table deposit, shared payment not finished). The team can collect the rest on site: see Deposit and amount left to pay.
Billet non valable sur cette séance (Ticket not valid for this session)
Your ticket is for another date of the event. Check the date on your ticket.
Billet non valable à cette entrée (Ticket not valid at this entrance)
Your ticket doesn't give access to this area or this entrance: ask the team where to enter.
Billet annulé (Ticket cancelled)
The ticket was refunded, resold, exchanged for a credit or cancelled. Check your order's status.
Billet introuvable (Ticket not found)
The QR code doesn't belong to this event: check that you are showing the right ticket.
Age, dress code, behavior
The organizer sets their entry rules and remains responsible for enforcing them. Check the event page and, if in doubt, ask them before coming.
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Updated on 2 November 2026