Follow up on abandoned baskets

Write once to people who chose their tickets without paying: an email with a link that takes them back to their basket.

  1. Open your event, then Ventes › Paniers abandonnés (Sales › Abandoned baskets), or « Relancer les paniers » (Follow up on baskets) on the dashboard.
  2. Choose the delay: baskets inactive for at least 15 min, 1 heure (1 hour) or 24 heures (24 hours). Bizouk analyses the baskets from the last 30 days.
  3. Read the result: baskets found, people to follow up, tickets concerned, recoverable amount, and why some baskets are not followed up.
  4. Click Voir l'email envoyé (See the email sent) to see an example, then Relancer ces personnes par email (Follow up with these people by email), and click again to confirm.
  5. Follow the result in Suivi des relances (Follow-up tracking): followed up, clicked, paid, amount recovered.

Special cases

Why are some baskets not followed up?
The page says so basket by basket: already paid, the person has since paid for another basket, they have not yet given their email, invitation or direct sale, free tickets, already followed up, several baskets from the same person, past event or no more places to sell.
Can a person receive several follow-ups?
No: a basket is only followed up once, and a person only once per event.
When does the email go out?
Within the following minutes, never at night in the person's time zone (it then goes out in the morning).
Can follow-ups be automatic?
Yes: Marketing › Bilan de la promotion (Marketing › Promotion summary), Votre budget (Your budget) tab, Relance automatique des paniers abandonnés (Automatic follow-up of abandoned baskets) block. Each person then receives an email one hour after leaving their basket. You can add a WhatsApp message, which is paid: the price per message and a daily cap are shown before saving.
How much does a follow-up cost?
Follow-up by email is free. Only the WhatsApp messages of the automatic follow-up are paid, if you turn them on.

Did this article help you?

Updated on 2 November 2026

See also

Follow my sales liveThe event dashboard shows your revenue, your tickets, the forecast and the visitors, updated every 30 seconds. Send an email campaign for my eventThree questions (what, to whom, when): your first 5,000 customers are free, one campaign per week per event. Prepare a big on-sale: queue and checkout flowWhen many people buy at the same time, Bizouk puts buyers in a queue, without ever selling more places than are left.

Still stuck?

Write to us: we reply within one business day. The back-office assistant also answers right away.

Contact support