Recognize a genuine Bizouk message (and avoid scams)
Our emails come from an @bizouk.com address and our links lead to bizouk.com. Bizouk never asks for your password or your code.
- Look at the sender: Bizouk emails come from an address ending in @bizouk.com (for example [email protected], [email protected], [email protected]).
- Look at the link before clicking: it must lead to bizouk.com (www.bizouk.com, or my.bizouk.com for short links sent by WhatsApp or SMS). An address that looks like Bizouk without being bizouk.com is a fake.
- Never give your password or your login code to anyone, not even someone who says they work at Bizouk. Our code messages remind you: « Ne le communique à personne » (Don't share it with anyone).
- Your bank card is only entered on the payment page of bizouk.com, never in reply to a message.
- In doubt? Don't click: log in directly on bizouk.com, or write to us from the help center with a screenshot of the message.
Special cases
Which Bizouk links are normal?
For example: /pay/… to finish an interrupted payment, /wl/… for a waiting list spot, /feedback/… or /retour/… to give your opinion after an event, /tickets/claim/… to collect a ticket someone transferred to you. They all start with www.bizouk.com.
I received a code I didn't request.
Someone may have tried to log in to your account with your password. Don't pass on the code and change your password.
Someone offers me cheaper tickets by message.
Only buy on bizouk.com or through Bizouk's official resale. A ticket sold outside Bizouk may be fake or already used.
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Updated on 2 November 2026