I can't log in or I don't receive the code
Forgotten password, account never activated or login code not found: here is how to get back into your account.
- Forgot password: on the login page, choose « mot de passe oublié » (forgot password) and enter your address. You receive by email an 8-character code (and a link) to choose a new password.
- Account never activated (order placed without a password, ticket received from a friend): simply enter your address on the login page. A code is sent to you by email to choose your password and activate your account.
- Login code: if two-step verification is turned on, a 6-digit code arrives on WhatsApp or by email. On the code page, tap Renvoyer (Resend) or change channel (email, WhatsApp, and as a last resort SMS).
- Still nothing? Check your spam folder, check the address you entered, then wait a minute before requesting a new code.
Special cases
How long is the code valid?
The login code is valid for 10 minutes and 5 attempts. The password reset code is valid for 1 hour and 5 attempts: after that, request a new one.
I'm told my access is temporarily blocked.
After many failed attempts in a few minutes, login is blocked for 2 hours to protect your account. Wait, or reset your password.
I don't receive anything on WhatsApp.
If WhatsApp can't deliver the code to you, a new code is automatically sent by email. You can also choose « Recevoir le code par email » (Receive the code by email) on the code page.
I don't want to type a code every time.
Leave the « Ne plus demander de code sur cet appareil » (Don't ask for a code on this device again) box checked: your device is recognized for 30 days.
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Updated on 2 November 2026