Change or correct the name on a ticket
The name printed on your ticket can be corrected from « Mes commandes » (My orders): the QR code and the order don't change.
Changing the name only corrects the printed first and last name: the ticket stays in your account, with the same QR code. To give the ticket to someone else, use the transfer instead.
- Open Mes commandes (My orders), choose the order, then Voir les billets (View tickets).
- Under the ticket, tap Modifier le nom du porteur (Edit the holder's name) (or Renseigner le porteur (Enter the ticket holder) if the ticket doesn't have a name yet).
- Enter the first and last name, then save.
- Download the PDF again: the old one still shows the old name.
Special cases
All my tickets are in my name, I didn't enter anything.
For very popular sales, the organizer may leave the names for after payment: tickets without a name are then put in the buyer's name. You can then correct them one by one as above.
The name change is refused in the app.
In the Bizouk app, a ticket can be renamed at most 2 times. It is impossible if it has already been scanned, if it is cancelled, refunded or put up for resale, once the event is over, or if the organizer has disabled name changes for this event.
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Updated on 2 November 2026