I was charged twice

An extra payment on the same order is automatically refunded to your card. Two separate orders are handled by support.

  1. Open Mes commandes (My orders) and check whether you have one or two orders for this event.
  2. A single order: if two payments were collected for it, the extra payment is automatically refunded to the card used.
  3. Two orders (for example you started over in another tab): you have two sets of tickets. Write to us from the help center form with both references and tell us which one to keep.
  4. Also check your statement: a simple « authorization » left by a declined payment is not a charge and disappears on its own.

Special cases

When will I see the refund?
The refund is sent to your card as soon as it is accepted by our payment institution; how long it takes to show on your account then depends on your bank.
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Updated on 2 November 2026

See also

I was charged but I don't have a ticketMost often the order arrives a few minutes later, or it's only a bank authorization. Here is how to check. When will I be refunded?After approval, the refund is sent to the card used. It appears on your account within 3 to 10 business days, depending on your bank. My payment was declinedA decline almost always comes from the bank: here are the most common causes and how to get your payment through.

Still stuck?

Write to us: we reply within one business day.

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