When will I be refunded?
After approval, the refund is sent to the card used. It appears on your account within 3 to 10 business days, depending on your bank.
A refund goes through several steps. Until the previous one is finished, the next one doesn't start.
- Your request is recorded in your order: you can see it in Mes commandes (My orders).
- The decision: the organizer accepts or refuses (a refusal is checked by our team). You receive the answer by email.
- Sending to the bank: once the request is accepted, the refund is sent to the payment method used for the order.
- The confirmation: for an online card payment, your order is only marked as refunded, and the refund email only sent, once the bank has confirmed the transaction.
- On your account: as the email states, the refund appears within 3 to 10 business days, depending on your bank.
Special cases
Can the refund go to another card?
No: it is always linked to the original payment. If you paid with several cards, each one is refunded its share.
My card was replaced or closed
The refund still follows the original payment. Contact your bank with the date and amount shown in the refund email.
My request is accepted but I haven't received anything
If the organizer has already received the event's takings, the refund depends on them returning them (Terms of sale, articles 9.7 and 9.9). If the bank refuses the transaction, your order stays as it is and our team is notified.
When should I follow up?
If the refund email is more than 10 business days old and nothing appears, or if your request remains unanswered, write to support from the contact form with your order number.
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Updated on 2 November 2026