Postponing your event to another date

Change the date of the existing session, never create a new event, then notify buyers: their tickets remain valid.

A postponement keeps the same tickets, the same ticket types and the same page. Do not recreate the event: buyers would stay on the old page.

  1. Open the event then Évènement › Dates et lieux (Event › Dates and venues), and edit the session concerned: new date and new times.
  2. Save. The sales dates of the ticket types for this session are shifted by the same amount, and the event's payout is put on hold while the change is checked.
  3. A window offers to notify buyers by WhatsApp: it shows how many can be reached and how many orders have no number. Add details if needed, then start sending. You decide whether to send it.
  4. Answer questions in Messages and handle requests in Ventes › Remboursements (Sales › Refunds).

Special cases

I do not have the new date yet.
Announce the postponement to the back-office assistant: the event switches to « Reporté » (Postponed) and the payout is put on hold. As soon as you save the new date, the event returns to its previous status.
A buyer cannot come on the new date.
A change of date or venue made after their purchase entitles them to a refund. They request it from their account (reason « évènement reporté », event postponed); accept their request in Ventes › Remboursements (Sales › Refunds).
The venue is changing too.
Change the venue in Dates et lieux (Dates and venues): the payout is also put on hold, and you can notify buyers of the new venue.
I want to offer a choice between a refund and another date.
Use Ventes › Annulation ou report (Sales › Cancellation or postponement): each buyer chooses between a refund and a place at another of your upcoming events.
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Updated on 2 November 2026

See also

Cancelling your eventAnnounce the cancellation, notify buyers and have them refunded: the payout stays blocked until this is settled. Handling refund requestsAccept or refuse each request with a message; the assistant suggests a decision. A refusal is checked by our support team before it is sent. Add or edit dates and venuesThe « Dates et lieux » (Dates and venues) page brings together your event's dates and their addresses; each date has its venue. Why is my payout on hold?A payout waits for the end of the event, an approved file, or the end of a check; the reason is shown on the payout page.

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